Privacy Policy

Last Updated: 6/1/25

At Alastar Family & SeniorHome Care, we are committed to protecting the privacy and security of our clients’ personal and health information. This Privacy Policy describes how we collect, use, protect, and share information in accordance with federal and New York State laws, including the Health Insurance Portability and Accountability Act (HIPAA).

We may collect and maintain the following types of information:

• Personal Information: Full name, date of birth, address, phone number, email address, emergency contacts.

• Health Information: Medical history, diagnoses, medications, treatment plans, physician information, and other data related to your care.

Insurance & Payment Information: Insurance provider, policy number, billing address, and payment history.

We use your information to:

• Provide personalized home care and health services.

• Coordinate with your healthcare providers.

• Bill for services and communicate with your insurance provider.

• Respond to inquiries and provide customer support.

• Meet legal and regulatory requirements.

We will only use your information as permitted by law, and we will not sell or lease your personal data to third parties.

We may disclose your information:

• To your authorized representatives and family members (with your consent).

• To healthcare providers involved in your care.

• To insurance companies for billing and payment.

• As required by law (e.g., public health reporting, court orders, audits).

• In emergencies, to protect your health or safety.

All disclosures will be made in compliance with HIPAA and New York State privacy regulations.

• You have the right to:

  • Access and request copies of your health records.

  • Request corrections to inaccurate or incomplete information.

  • Request restrictions on certain uses or disclosures.

  • Receive a list of disclosures we have made about your information.

  • File a complaint if you believe your rights have been violated.

  To exercise any of these rights, please contact our Privacy Officer (see contact information below).

• We implement administrative, physical, and technical safeguards to protect your data, including:

  • Encrypted records and secure storage.

  • Role-based access controls for staff.

  • Regular training for employees on privacy and security practices.

  • Secure electronic visit verification (EVV) systems.

  • Password-protected and monitored access to digital systems.

If you choose to communicate with us via email or our website, please be aware that standard internet email is not secure. We recommend using secure messaging portals or calling us directly for confidential matters.

Our website may use cookies or similar tracking technologies to enhance user experience and analyze traffic. These do not collect identifiable personal or health information unless explicitly provided by you.

We may update this Privacy Policy periodically. Changes will be posted on our website and effective upon publication. Continued use of our services constitutes acceptance of these changes.

For any questions or concerns regarding these Terms, please contact:

Alastar Family & SeniorHome Care,
Address:  220 Ferris Avenue Suite 205B
White Plains, NY 10603
Phone: (914) 358-9334
Email: info@alastarhomecare.com